FAQ
FAQs
What is wholesale gifting?
Wholesale gifting refers to purchasing items in large quantities at discounted prices for distribution or gifting purposes. This is typically used for corporate events, festivals, or bulk gifting for special occasions.
Do you accept bulk orders?
Yes, we specialize in bulk orders. You can place large orders for various gifting products. For bulk pricing and availability, please contact us directly.
What is the minimum order quantity (MOQ)?
The MOQ depends on the product. Each product may have a different minimum requirement, so please refer to the product page or contact our support team for specific details.
How can I place an order?
Orders can be placed through our website or by contacting our customer service team for bulk orders. Simply select your products and proceed to checkout.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, bank transfers, and online payment platforms like PayPal.
Do you offer custom gifting options?
Yes, we offer personalized and custom gifting options. You can add your logo, design, or special message to many of our products for a unique touch.
Can I get a discount on bulk orders?
Yes, we offer discounts for bulk orders. The discount amount depends on the quantity and type of product. Please contact us for a customized quote.
What is the delivery time for bulk orders?
Delivery time varies depending on the order size and destination. Typically, it ranges from 7-14 business days, but for large or custom orders, it may take longer.
Is there a return or exchange policy?
We do offer a return and exchange policy, but it is subject to the product’s condition and the timing of the return request. For detailed information, please refer to our return policy or contact us.
What if I receive damaged or incorrect items?
If you receive damaged or incorrect items, please contact us immediately, and we will assist with the return or exchange process.
Can I change my order after it’s placed?
We process orders quickly, but if you need to make changes, please contact us as soon as possible. We will try our best to accommodate your request.
Do you provide gift wrapping services?
Yes, we offer gift wrapping services for most of our products. You can choose the gift wrapping option at checkout.
How can I contact customer service?
You can contact our customer service team via email, phone, or live chat on our website. We are available Monday to Friday, from 9 AM to 6 PM.
How can I track my payments and invoices?
You will receive an invoice and payment confirmation via email once your order is placed. You can also log into your account to view your past transactions.
Do you offer worldwide delivery?
Yes, we offer worldwide delivery for all bulk orders and have already successfully exported to 65+ countries. Shipping charges and delivery timelines vary based on destination and order size.